Delivery and Shipping
Delivery Policy
At N of 1™, every order is compounded uniquely for the individual. Because each formulation is made to order, our delivery timelines include both compounding time and shipping time.
Order Processing & Compounding
Once a patient completes payment for their prescription:
- Orders are extemporaneously compounded within 2 business days.
- Compounding is performed in our licensed Australian compounding pharmacy.
- Once your order is complete, it is prepared for dispatch via Australia Post Express.
Shipping Method
All orders are shipped using Australia Post.
- Shipping charges are passed through at cost and are calculated automatically at checkout.
- Patients will have the option to select Standard or Express postage
- A tracking number will be emailed to the patient once the order has been lodged with Australia Post.
Estimated Delivery Timeframes (Australia Post)
Delivery times are estimates and may vary based on Australia Post network conditions.
The below delivery time frames are estimates. More information can be obtained via the Australia Post website, including international time frames. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
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Parcel Post |
Express Post* |
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Queensland |
2 - 4 business days |
1 - 3 business days |
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All other Australian states and territories |
3 - 6 business days |
1 – 3+ business days |
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New Zealand |
4 – 7 business days |
2 – 5 business days |
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Other international locations |
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A list of Express Post business next day delivery postcodes can be accessed here
*Next business day delivery is only available within the Express Post next business day delivery network. The national next business day delivery network operates between capital cities (excluding Darwin; and for Perth, delivery into the CBD only) and some major centres.
Tracking Your Order
Once shipped, patients will receive an email containing:
- Their Australia Post tracking number
- A link to track delivery progress
- Confirmation of dispatch
Tracking updates are managed directly by Australia Post.
Delayed or Lost Deliveries
Delivery timeframes are estimates and may be affected by:
- Public holidays
- Weather events
- Australia Post network delays
- Remote or regional location
If a delivery is significantly delayed, patients can contact our support team at hello@nof1script.com.au.
For further information regarding lost and damaged parcels, please refer to our Practitioner Purchase Terms and Patient Purchase Terms pages.
Questions?
If you’re a patient, please contact N of 1™ directly for shipping or order-status enquiries.
For clinical questions, always refer to your practitioner.