1. Personalised, Practitioner-Prescribed Formulas

N of 1™ formulas are extemporaneously compounded for you and supplied under the direction of your healthcare practitioner. These formulas are:

• Customised for your individual health needs
• Not interchangeable with over-the-counter supplements or evaluated by the Therapeutic Goods Administration as registered or listed medicines
• Not intended for use by any person other than the named patient

If your health status changes, or your experience an unexpected reaction, you must consult your practitioner immediately before continuing use.

2. Fulfilment & Delivery

Your product is:

• Made to order upon purchase
• Typically shipped within [3–5] business days
• Packaged securely and delivered to the address provided at checkout

Shipping times may vary during public holidays or due to courier delays. You will receive tracking information once your order has been dispatched.

3. Refunds & Returns

Because your formula is personalised and compounded specifically for you:

• We cannot accept returns or provide refunds for change of mind
• We do not offer refunds once an order has been compounded and dispatched

We may, at our discretion, offer a replacement or refund if:

• The product is faulty due to a manufacturing defect
• The product is damaged in transit
• The incorrect product was supplied

You must notify us within 7 days of delivery of any issue and provide sufficient information to allow investigation.

Further, we do not provide refunds or replacements for:

• Adverse reactions
• Lack of perceived efficacy
• Taste, appearance or texture preferences
• Delivery delays
• Incorrect delivery information supplied by you

4. Storage & Usage

• Store your formula in a cool, dry place, out of direct sunlight
• Follow your practitioner’s usage instructions exactly
• Do not share your formula with others

N of 1™ is not responsible for misuse or storage outside of our guidelines.

5. Disclaimer

N of 1™ provides a platform for practitioner-prescribed personalised formulas. N of 1™ does not provide medical advice, diagnosis or treatment. All formulations are prescribed and approved by a qualified healthcare practitioner. You should always consult your practitioner regarding any questions or concerns about your prescription.

6. Governing Law

These Purchase Terms are governed by the laws of New South Wales, Australia.